EPG Health values your confidence in us, respects your privacy and is committed to safeguarding that privacy while providing the highest possible quality of service.
By using our websites, products or services, you voluntarily and expressly consent to the collection and use of your information as described in this Privacy Notice.
Collection of your data
In order to access certain information on this website, you may be required to provide personal information, which we will collect and store in an electronic format. Personal information that we collect may include but not be limited to;
- Your name
- Your email address
- A password that you define
- Your job title
- The Company you represent
- Phone number
In addition to your registration information, we collect and process the following information about your behaviour:
- How frequently you visit our website
- How frequently you download materials from the website (for example our market research studies)
- What type of market research study or other materials that you download
If you submit personally identifiable information about yourself or others on public areas of the website where third-parties may access them (on the blog for example), EPG Health is not responsible for protecting use of the information that you present.
We do not knowingly collect or maintain personal information from any person under the age of eighteen.
We will never request information related to national insurance/identification/passport numbers, bank or credit card IDs, logins, passwords, PINs or any other information that may result in identify theft.
In addition to the personal information that you may provide, we also collect, store and process anonymised information about our website visitors, including:
- Device information
- Log information (including IP address)
- Location information based upon IP address
- Browser type and or operating system
- Interaction with email messages and other content
To collect this information, we use Google Analytics and other providers of web analytics.
Information is used to help us understand the performance of our website and services and how to provide a more valuable and personalised experience.
We periodically collect personal data as well as behavioural information, views and feedback via market research surveys. Participation in such activities is voluntary. Any personal information that we collect is not shared with third parties and is processed in accordance with the terms outlined in this policy. If individual survey responses are shared, care is taken to ensure that they are anonymised and non-identifiable, except with explicit consent.
This website uses “cookies”. A cookie is a text file that our webserver sends to your computer (your browser file) when you access the website.
Cookies enable us to improve your user experience on this website.
The cookies we use are necessary to help us provide tailored content and monitor site use which will allow us to improve the website in the future.
Our cookies primarily store analytics information, which is never shared with third-parties. The information that is stored in our cookies is limited to browser information and information derived from the IP address. We never store personal or sensitive information in our cookies.
EPG Health automatically sets cookies for all website users unless they are disabled in the browser settings. Disabling the cookies could lead to the website not functioning properly and you may be unable to view the content in the manner that was originally intended.
Third party cookies
Within our website, we have ‘social buttons’ for services from third-party providers such as Twitter and LinkedIn. These enable users to share or bookmark our web pages or content. To implement these buttons, and connect them to the relevant external sites, there are scripts from domains outside of this website. If you are logged into such websites or if you use these buttons, the third-party sites are likely to be collecting information about what you are doing on the internet, including on the EPG Health website.
We are unable to prevent these sites, or external domains, from collecting information on your usage of this embedded content. We therefore suggest that you check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information. Alternatively, you can set your browser to not accept third party cookies.
Use of your data
The primary purpose for collecting personal information (including contact details) from users of this website and our other services, is to provide a high quality and personalised service.
We use personal information collected for multiple purposes including managing customer accounts, verifying identity, improving our website, ensuring eligibility and relevance of services and for general business administration.
In providing details about yourself, you are authorising EPG Health to use the information you provide to communicate information or services that may be of interest to you. Such communications may include, but not be limited to, information about market research, whitepapers, events, products and services from our group Companies including EPG Health, Medthority, and/or other third parties. These communications can take the form of electronic (email) or telephone (voice or text) contact.
Some emails or newsletters that we send include tracking to allow us to monitor, understand and improve interaction with the information that we are providing. This is very rarely monitored on a personal or individually identifiable level.
EPG Health will never share your information with third party organisations without seeking your express consent to do so. We will never treat lack of response or silence to such a request as being indicative of consent.
Protection of your data
Personal information, including but not limited to email address, is stored securely by EPG Health as well as 3rdparty suppliers to EPG Health, such as our email service provider Pardot and our customer relationship management provider Salesforce.com
While no website or business can guarantee absolute security of personal data, EPG Health has multiple measures in place to safeguard your information and protect it from unauthorised access, accidental loss or destruction. These precautions include the use of firewalls, secure servers and connections, as well appropriate restrictions, training and confidentiality agreements for all employees and contractors that may have access to your personal information.
Updating your data and preferences
You may inform us at any time if you do not wish for your personal information to be used in the manner outlined in this Privacy Notice, or if you would like us to delete, amend or update information we hold about you (for example an email address).
When you receive marketing communications from us, you may indicate a preference to stop receiving further communications by “opting-out” via the unsubscribe instructions provided in the email you receive. Alternatively, please contact us with instruction to change, update or delete your information or permission to use it.
Your right to be forgotten
Beyond opting-out from communications, you may also contact us and ask for all data relating to you, your behaviour on our website or interaction with our communications to be removed. Please use the contact link at the foot of this page to do so. We will then remove all data relating to your registration, web behaviour or interactions with our communications, and write to you within 14 days confirming the nature of the data held and its removal.
Please note that we may be required to retain some elements of the data for a period after your request to remove it. Nevertheless, we will respond to your request within 14 days to confirm the status. Any information that is deleted from active databases does not guarantee deletion from remaining archives.
If EPG Health is acquired or merged with another entity, its assets, including this website and personal information collected, may be transferred or sold to that entity. The new entity will resume and uphold the terms outline in this policy and you will be notified of such.
We will only use information that we collect about you lawfully in accordance with the United Kingdom Data Protection Act 1998 and the EU Parliament General Data Protection Regulations (GDPR). EPG Health is in the process of aligning its policies with ISO 27000 Series Standards and will update this page in due course.
EPG Health has policies in place to protect personal data collected under its control.
www.epghealth.com is a web property of EPG Communication Holdings Ltd and represents the services of EPG Health and Medthority.’
The registered and business address of EPG Health Ltd is at Wellington Gate, 7-9 Church Road, Tunbridge Wells, Kent, United Kingdom, TN1 1HT.
EPG Health is the primary Data Controller. For the purposes of accessing, updating or deleting your information or to ask questions related to your data and privacy, please contact us.
This website is hosted in London, United Kingdom by Extraordinary Managed Services Ltd. Data collected by this website is held in London and Tunbridge Wells, with data being processed at the offices of the Data Controller in Tunbridge Wells. Staff involved in data processing are trained in data security.
For independent information and advice about your data privacy, and to inspect the EPG Health Ltd entry on the data protection register you mayrefer to:
Information Commissioner’s Office (ICO)